How long will it take before I receive my package?

All POET ceramics are made to order. The production time is 4-6 weeks. As soon as the dishes or ceramic objects have been made, they are carefully packed and shipped. Before shipping, we always show some photos of the products to be sure that you like them.

Packages are sent via DHL and arrive in 2-4 weeks.

Please note that the buyer is responsible for tracking the package, whether it has arrived at its destination or not. If you do not receive the package within a month, please contact us to resolve the issue. In the event that you cannot wait and do not track/refuse the package or do not pick it up from the post office and it comes back to us, only the fee for the goods, excluding shipping costs, will be refunded. The refund will be made upon receipt of the returned goods.

Shipping costs are calculated for items according to the fees of the DHL price list (19% VAT if you are an EU resident).

We ship to the specified countries with DHL and to other countries upon request. Please contact us at info@poet-ceramics.com – we will also be happy to help you with any further questions you may have about shipping.

Germany,
Austria,
Netherlands,
Switzerland*,
United Kingdom*,
Norway*,
Europe (other countries)**

*Orders are calculated without sales tax.

**Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Import to third countries
When shipping to non-EU countries (e.g. Switzerland, USA), the recipient may incur customs duties. Please contact the relevant customs authority for more information. Additional customs duties are not included in our shipping costs. Please note that customs duties are charged per package and not per order. We try to pack the packages as efficiently as possible. However, due to the weight restrictions per package, larger orders have to be split into several packages.

For deliveries to Switzerland, we recommend that you use the service of MeinEinkauf.ch. You can find all the information at MeinEinkauf.ch. All customs formalities and delivery to your doorstep will then be taken care of by MeinEinkauf.ch for a small fee. You will receive your goods quickly, duty paid and at a low cost.