Return and refund policy

What should I do if I find a broken item in the package?

As soon as you receive the package, we ask you to inspect the package (at the post office or by courier). If it is damaged, please take photos of the packaging that clearly show the damage, as well as the inner packaging.

Please contact us (info@poet-ceramics.com) on the same day you received the shipment and send us photos of the packaging and photos of the damaged items, if any. It is very important to keep the packaging for any investigation, as couriers may request that you hand over the package to them.

All defective items will be replaced free of charge. Please note that we need 4-6 weeks for manufacturing and 1-2 weeks for delivery.

The cases in which information about defective items is sent later than the same day they were received will not be analysed.

What if I am unhappy with my purchase?

If you are unhappy with your product or find a fault, please contact us within 5 days of receiving your item and we can arrange an exchange. Returns/exchanges of items are accepted provided the item is unused and with all tags and packaging attached. Only the amount for the product, excluding shipping costs, will be refunded. The refund will be made upon receipt of the returned products. Shipping costs for items will be calculated according to the DHL price list fees (19% VAT if you are an EU resident).

Please contact info@poet-ceramics.com within 5 days of purchase and let us know of your intention to return/exchange the item. Returns will not be accepted after 14 days from the delivery date. The costs for the return shipment are at the expense of the customer. No returns on sale items/samples.

I love making my ceramics, they are unique and I put a lot of love into each piece! I really enjoy sharing my passion with people from all over the world, which is why I ship my items with the utmost care and security.